Accolades

During one of the most difficult moments in our adult lives we were faced with finding the records to help our sick father after the passing of our mother. When we found ourselves looking left and right in need, we were blessed to have found a teammate (Liz Marie) that assisted us with her relevant expertise, professionalism, and most of all her unyielding compassion….we witnessed a superb, award winning, Clerk of Court Super Bowl MVP performance… My family may be singing the praises of the Clerk of Court for the rest of our lives.

In my family law practice, I frequently work with the Commissioner’s office, and Shane is always courteous, professional, and exceptionally helpful. Her knowledge of the court’s procedures make a complicated process much more manageable.

Over the past several months, I have had numerous hearings and multiple-day trials in Division J. Jessica has consistently been organized, efficient, and extremely helpful. My thanks to Jessica for her commitment to serving the Court and the legal community.

Some people do their jobs for pay; others do their jobs to make a difference in the lives of people. I was afforded the opportunity to meet Melissa Perry at the Clerk of Court office. She was a pleasure to work with during a difficult time. She made the process easier as I am unfamiliar with court processes. Melissa went above and beyond and for that, I felt compelled to inform you of what a jewel she is for your office.

Your juror waiting room has everything one needs to do: nothing, read a book or work offsite on one’s laptop with free Wi-Fi. The coffee is fresh, the chairs are comfortable, and the bathrooms are clean. The staff is nice and the process is well planned and organized. And we were “personally” introduced to you through a video that tells us exactly what we need to know for the day.

I am adding in this brief note to say thank you! The staff member I spoke with was very kind and helpful. Even though requesting the certified copies of a marriage license is hardly a difficult request — it was a comfort to know I had the correct office from my internet search. So simply — Thank you!

Thank you, Brittany, for promptly processing my Judgement of Revival for the Judge to sign, and also for all the time you have taken out of your busy schedule to be so attentive, patient and kind to me as I try to wade through paperwork foreign to me that I can hardly see. Your assistance to me has been invaluable. With utmost respect and appreciation.

Kudos to the IT department for walking me through the downloading a copy of my mortgage cancellation.

I would like to take a moment to express my appreciation for Ms. Maddie Boudreaux’s assistance yesterday morning when I arrived at her desk to file legal documents. I was in a rather distressed situation and was unsure exactly what documents I needed to file. Ms. Boudreaux was extremely helpful and guided me through the process with patience, professionalism, and genuine concern. Her attitude and assistance truly gave me comfort during what was a very challenging moment. The personal attention she provided reflects highly on your office and its commitment to public service.

Thank you very much for helping me today, and doing it so quickly. You definitely exceeded my expectations and saved me from what I thought would be a long process.

Mr. Gros, the Underground Utilities Director for the City of Gretna, said he deals with many government agencies and wanted to express how friendly, courteous and just “a delight” Megan was assisting his family. Mr. Gros, his wife and two daughters were here to get passports and said all the ladies made them feel welcomed — “I could hang out with them all day long.”

I want to let you all know what a wonderful and helpful person Heather Boudreaux was to me today. Heather went above and beyond. I live in Texas and needed my marriage license, birth certificate and other documents. Heather looked everything up that she could and then gave me all the numbers to the departments for the rest of the documents.

Angie Mahler, who works in the mortgage and conveyance records office, is truly one of the best clerks I have ever had interactions with. Her kind spirit, ability to provide clear direction and overall demeanor should be used as an example for others who provide public services. I had to file multiple small successions over a period of several months, and each time she consistently demonstrated the above attributes. I truly cannot say enough about her and the team you have in that office.

I wanted to let you know about a great experience that I had while getting information on my son’s Passport Renewal and my actual appointment this morning. I called your office on Monday to ask about an appointment and a gentleman was so nice and patient with my questions. He told me the best day and time to come, what I needed, etc. Then when I arrived with my son, a young lady helped us and she was also so nice. We were in and out, in no time, but most important, we left with such a great feeling. Those two employees deserve to be recognized — they make a difference in how citizens feel about interaction with parish agencies.

Not only was Ms. Cindy available to walk me through the problem from the Clerk’s point of view, but she actively listened to my concerns and hopes in what I was trying to achieve for the betterment of the citizens of Jefferson Parish. She then took that information and assisted me in finding a workable solution for both parties. I am very grateful for the assistance from your office and so appreciative of Ms. Cindy’s willingness to work with the Planning Department to ensure that, together, we can provide the best service possible to the citizens of Jefferson Parish.

My wife, daughter and I came in today to get passports and were lucky enough to have Rachel help us. She was fantastic and extremely helpful in explaining all of the forms, organizing our renewals and filling out the info for our 4-year-old. Many government agencies tend to be impatient and forceful with expectations — that was not the case with Rachel! We just wanted to make sure positive feedback and compliments got passed along, in a world that too often just complains and demands things.

You guys are simply the BEST of all the clerk’s offices I have dealt with. It has been a consistent experience of professionalism and excellence from my first year of practice, and from intake to docket top to bottom.

As a longtime attorney practicing in Jefferson Parish, I can confidently say that my experiences with the Jefferson Parish Clerk of Court’s Office have been exceptionally positive. It is a highly efficient, competent, and friendly place, and their commitment to accommodating both lawyers and the general public is truly commendable.

The employees at the Clerk of Court’s Office are not only incredibly courteous but also well-trained, adhering to Clerk of Court Jon Gegenheimer’s inspiring motto of “Public Servants Serving the Public.” They treat everyone with respect, mirroring the same level of consideration that Mr. Gegenheimer demonstrates in his approach to serving them and their families.

One aspect that sets Mr. Gegenheimer apart as a trailblazer is his introduction of technology to court administration. His innovative JeffNet filing system has significantly simplified the process of filing and examining documents for lawyers and the public alike. My office, along with numerous other legal practitioners, has greatly benefited from his creative efforts, making our work more streamlined and efficient.

Thank you, Jon. We appreciate your work and enjoy working with you. The work you do is impressive. We are blessed to have you on our team.

I am writing to express my gratitude for your office and its staff, especially with the Mortgage Department, during a complicated transaction involving the new Avondale facility. Your office and its staff were wonderful to work with. They assisted me throughout, helped us gain insight into several issues, and kept us informed during the entire process. The deal will likely result in the creation of many jobs in Jefferson Parish and millions of dollars in additional infrastructure spending in our area. The ability to get this deal done was in no small part made possible by your staff.

I want to commend your staff at the 24th JDC Clerk’s Office in Gretna. My experiences with your office and staff have been pleasant, professional, and most helpful. In two particular situations, your staff went out of its way to accommodate me in filing very time-sensitive pleadings.

I want to take a few minutes to recognize your office staff. My practice frequently takes me to First Parish Court and Juvenile Court. The entire staffs there are helpful, pleasant, and efficient. Earlier today, I went to your office in the Yenni Building to ask questions about renewing my passport. The young lady who served me, Victoria Ruffino, was extremely helpful and patient. She did everything necessary to process my passport application on the spot. It took no more than twenty minutes. Please congratulate your employees for me and rest assured that they are providing the public with excellent service.

Both Ashley and Harold were very courteous, friendly, and helpful when I came to your office to help one of our employees file a motion to expunge a criminal conviction. Because of them, I had a great experience at your office.

I would like to commend you on the selection, training, and helpfulness of your clerk staff. I highlight Ms. Jamie Plaisance. Every time I have a question or concern at the window, she is there with a prompt and knowledgeable answer or solution. She always serves with a smile. My deepest gratitude to you, your staff, and Ms. Plaisance. I hope this letter makes you and your office feel as good as my team and I do when we’re there.

I would like to compliment your Deputy Clerk Heather Boudreaux for her recent, gracious assistance to me. I needed copies of my marriage license, so I got online to your website, filled out the applications, wrote a check, and sent it in. A few days later, Ms. Boudreaux called me, said she couldn’t find our license, asked where it was issued, and she explained that the parish of issuance would have it. She then gave me the number to call in East Baton Rouge Parish. I was impressed that she took the time to call, solve my problem, give me the correct number to call, and promptly returned my paperwork. She was very professional, helpful, and polite.

The professionalism and respect exhibited by your clerks is very much appreciated on a daily basis. The kind and caring assistance provided by Venus Sweeny, Nichole Abadie, and Schlise Borne helped to make this event a meaningful and rewarding experience for the St. Michael student. Thank you!

Stacie [Smith] has been absolutely amazing during the hurricane aftermath. I sent her suggestion dates for upcoming cases, and I know I’m not the only attorney doing that. She has cleared everything with the court and gotten all of the dockets reset. I can barely function given the events of the last three weeks, but Stacie is steamrolling through all of this. I am extremely impressed. I don’t know how she does it. She treats my clients with compassion, which is so needed these days. She keeps that section running smoothly, and I am so, so grateful for her.

I just wanted to send you a note about Ryan Maldonado, as well. He has really gone above and beyond over the last few weeks to get everything reset for us. The storm has gotten the better of me the last few weeks. And Ryan didn’t even bat an eye. If he can make something work, he will. And he never, ever complains, although sometimes he probably should. He is really wonderful.

My husband and I want to express our thanks to you and your employees at the Joe Yenni Building. We got engaged last year and planned a trip to NOLA to tie the knot. We had quite the runaround trying to obtain a marriage license from other parishes — enough of a runaround that we lost confidence in actually obtaining a license on our trip. That’s where Jefferson Parish comes to save the wedding weekend! You may never truly understand the blessing you are to us. Thank you so very much!!

I just wanted you to know how impressed I was with the courtesy and professionalism of the Clerk of Court’s Office in the Yenni Building. I needed a copy of a property survey for my daughter. I was assisted by Victoria Faust, who was very efficient in researching this request and locating the needed record. Also, the office work space was clean and well organized. Thank you and your staff for all their efforts and for running such a professional operation.

I came to your office in the Joe Yenni Building to file a paid-off mortgage. A gentleman named Paul Fernandez helped me and could not have been more pleasant. He was very patient and looked through my paperwork and got everything done that I needed. It was a great experience. People too often write to complain, but not often enough to compliment.

I just wanted to let you know how amazing Stacie [Smith] has been throughout COVID. She has been working closely with us on scheduling and trying to accommodate special filings and hearings. We cannot say enough good things about her. She is always ready, incredibly professional, and really nice.

Thank you for all that you and your staff have done to make researching and recording in Jefferson Parish so efficient. Our company does business throughout the state and I can tell you that JeffNet is the standard by which we judge all other online research and filing systems. We especially appreciate it today in light of the current travel restrictions and social distancing protocols. These online services are key to our continued operations in Jefferson Parish. Please pass along these kudos to your staff. I know that a lot of work goes into making things run the way that they do.

Your employee, Ms. Stacie Smith, has demonstrated extraordinary commitment and a readiness to assist. The prosecution of this case presented many challenges and required many filings that needed immediate processing. Ms. Smith executed her duties with alacrity and accuracy and was quick to identify any deficiencies or errors on our part. Ms. Smith went out of her way to assist us and to ensure that everything was properly and securely filed. We appreciate the hard work of the Jefferson Parish Clerk of Court employees and wanted to express our gratitude for Ms. Smith’s exemplary service.

The Jefferson Parish Clerk of Court’s Office is the gold standard among court administrative offices throughout the nation.

I just wanted to say that I appreciate Trich’s extra effort and professionalism. It is indicative of the great service your office provides with people going “above and beyond.” Please make sure that she knows how much I appreciate the effort and make this letter a part of her personnel file.

I have practiced in many clerk’s offices in Southeast Louisiana and I am writing you to applaud you and your staff. Over the years — nearly 25 now — I have been treated with professionalism, courtesy and efficiency. In closing, I will say that all of your staff are courteous to me and others. It is a pleasure to go to the Jefferson Parish Clerk of Court’s Office. It is an efficient, clean, organized and very well run branch of government.

In connection with a recent matter, I had the pleasure of speaking with Terry Phillips. I am writing to let you know that you have an exceptional employee in Terry. Her calm, patient manner was a great help. She went above and beyond the call of duty to help me, which she did efficiently and with good humor.

As an attorney, I have interacted with many clerks in several parishes over the years and I would like to unequivocally state that Mary “Mim” Barker is one of the best clerks that I have dealt with in my 20 years as a lawyer. I have been more than satisfied with her response and ability to find the right information for me in both simple and complicated matters.

The purpose of this letter is to express my appreciation and thanks to your office for responding to my request for certified copies of interdiction papers. My recent experience with your office was one of the best experiences I have had in a long time.

On behalf of the Louisiana Judicial College, I would like to thank you for your presentation at our Spring Conference on improving collections of court costs. Your participation in the education of the judiciary is important to our mission, and we are grateful for your knowledge and expertise in this arena.

I have been filing pleadings in person and by mail with your office for over 30 years. And, as I have worked for the regional child support office for more than 20 years, the contacts personally and through my staff attorneys are many and frequent. In all of that time your office and staff have never been anything but polite, professional and helpful. Never a rude word, never a sigh of impatience. Always helpful. Please pass along my thanks for jobs well done to your entire staff.

I want to convey my compliments to the Clerk of Court for developing a world-class remote access system. I am continually amazed by the amount of information that is available through JeffNet. The service, which also is easy to use, has made my business easier and my employees and me more productive.

As in the past, when Jim Marvin was unavailable to be in court during my criminal docket weeks, your staff arranged for a fill-in. I have been incredibly fortunate in having as a fill-in on two or three occasions Pat Barras. Her expertise and quality in the handling of a criminal docket along with the many entries she must make both digital and otherwise will always be welcomed in my division.

Thank you for an excellent job! I just wanted to take a moment to thank you for the outstanding care I received from your department and particularly your employee Gabby Bergman. She diligently searched and found the case documents that proved my findings and helped my client prevail at a very crucial court hearing. I have been a licensed investigator for 25 years and have dealt with many clerk employees all over the country. I can safely say that Gabby is one of the best employees you have — one of the best that I have ever had the pleasure to work with.

I would simply like to take this opportunity to commend your office, in particular Ms. Shelly Adams, for the efficient, friendly and professional manner in which it conducts itself. I handle cases all over the state of Louisiana as well as other jurisdictions and rarely, if ever, do I have the chance to associate with such a knowledgeable and helpful individual.

As an active user of the Jefferson Parish Clerk of Court Office for more than 30 years, including the last 22 years when it has been under the leadership of Clerk of Court Jon Gegenheimer, I feel compelled to respond to recent media coverage regarding his office. Jon Gegenheimer has established the Jefferson Parish Clerk of Court office as the premier leader of custodianship of public records in the state of Louisiana. His innovations in court administration, election administration and land records management, all done in the interest of the public he serves, have helped save thousands of dollars in costs to those who make use of his office’s services. Jon Gegenheimer is a public servant dedicated to serving those who elected him, and he demonstrates this by wise use of his office finances.

I want to thank Jefferson Parish Clerk of Court Jon Gegenheimer for making my one-day jury duty enjoyable. The jury lounge, with its comfortable chairs, television and computer tables, made the day painless for me. The clerks were knowledgeable, kind and accommodating. I was selected to sit on a jury (first time for me) and found it to be interesting and rewarding.

Jon is an amazing public official! As Jefferson Parish Clerk of Court, his office is one of the best run in the state, his employees are friendly, efficient, and competent, and he is extremely accessible. As an elected official myself, as well as an attorney, I feel very fortunate to have Mr. Gegenheimer as Jefferson Parish Clerk of Court.

Earlier this month I needed to obtain certified copies of a 1964 document from your office. From the first telephone call I made until I received the certified copies a few days later, I can only describe the service as “amazing.” Each person I spoke to was courteous, knowledgeable, professional, and went out of their way to help. First, each person answered his or her phone when it rang. That made an instant positive impression, as it is so rare in this age of voicemail and automated telephone response systems.

As you know, I recently took office as a Judge in the Court of Appeal. I had served as Judge of Division A of the 24th Judicial District Court since May of 1995. I wish to thank your staff for untiring efforts in making the system work. These unselfish and dedicated people worked long hours without complaint.

In almost 40 years of practicing law in the parish, I have never dealt with such pleasant, knowledgeable and willing clerk-of-court team. Your leadership as the Clerk of Court sets Jefferson apart and way ahead of most parishes in the state and I want you to know I appreciate the professionalism of your office and positive attitude of your personnel.

I have been the Chief Disciplinary Counsel in the State of Louisiana for over ten years now and in that capacity I have had the opportunity to interact personally or through staff with virtually every Clerk of Court’s office across the State. As one might expect, some are run more professionally and diligently than others. Your clerk’s office ranks among the highest in the State.

In my experience as a criminal trial and appellate attorney, I have many opportunities to work with different clerk offices all over the State obtaining materials for research purposes. In my opinion, you have one of the finest closed records departments within the state — not only friendly and congenial, but competent and assisting. I never have to wait more than 2–3 minutes to request a closed file record.